Requesting Replacement Parts
Some Vornado products have parts that can be easily replaced if lost or damaged. However, other Vornado products have parts that cannot be easily replaced or fixed. In these cases, you will need to make a warranty claim or request a factory fault assessment.
To request spare parts, please email us at info@vornado.com.au and include as much of the following information as possible.
By providing this information, we can determine quickly whether you need to make a full warranty claim or if you just to order a replacement part. The more information you can provide when you email us, the sooner we can find a solution for you.
In the email, please include:
- Your full name
- Your postal address
- A phone number and email address
- Your product code of the Vornado product requiring a replacement part (it's located on the silver sticker on the base of the unit)
- A description of your Vornado product (eg. "White 560 Air Circulator" or "Black AXL Fan")
- The part that needs to be replaced (eg. "the power cable")
- A short description of the fault/problem (eg. "The dial on my Air Circulator has fallen off, I am unsure if I need to make a warranty claim and replace the whole unit or if I can have a replacement dial sent to me")
Please attach the following files:
- Proof of purchase for the Vornado product requiring a replacement part (such as a photo or screenshot of a receipt, a pdf of the order confirmation email etc)
- A photo of the silver sticker on the base of the Vornado product with the damaged cord (do NOT remove this sticker yet, for now just provide a photo)
- If possible, 2-3 photos of the damage/fault/problem that requires replacement parts
Please keep in mind, Vornado Australia can only offer replacement parts to customers located in Australia who have purchased their Vornado product directly from us or an authorised Australian retailer. If you are located outside of Australia, please reach out to your local Vornado distributor regarding warranty claims and replacement parts.