Refund policy

VORNADO AUSTRALIA ONLINE REFUND POLICY

Please choose carefully. We do not provide refunds if you simply change your mind or make a wrong decision.

Vornado Australia offers a five (5) year replacement warranty on all Vornado Air Circulators, Vornado Heaters, Vornado Air Purifiers & Vornado Fans, excluding PIVOT (SKU 71800 & SKU 71801), that are faulty and are within the warranty period (proof of purchase is mandatory). For items that have been wrongly described, are different to the product purchased on the website, or don’t perform as advertised you can choose between a refund or exchange. 

Vornado Australia offers a three (3) year replacement warranty on PIVOT (SKU 71800 & SKU 71801) that are faulty and are within the warranty period (proof of purchase is mandatory). For items that have been wrongly described, are different to the product purchased on the website, or don’t perform as advertised you can choose between a refund or exchange. 

To process a refund, Vornado Australia requires the return of the product/s to Milner’s Pty Ltd. On return of the product/s, the cost of the product/s will be refunded to the card used to purchase, less the cost of freight.

WARRANTY
Milner’s Pty Ltd is the sole Australian importer of Vornado branded products, and warrants to the original purchaser that all Vornado products purchased from an authorised stockist in Australia will be free from defects in materials and/or workmanship for a period of five (5) years from the date of purchase.

Any product deemed faulty in terms of materials and/or workmanship that is returned to Milner’s Pty Ltd or the original place of purchase within the warranty period (together with proof of purchase) will be replaced free of charge by Milner’s Pty Ltd. Milner’s Pty Ltd will bear any expenses associated with claiming the warranty, including postage costs associated with the return of the faulty product to Milner’s for inspection.

EXCLUSIONS
The warranty referred to above does not apply:

-to any defect or failure attributable to accident, misuse, abuse, negligence, or non-adherence to the prescribed operating instructions on the part of the user, or to improper installation or connection to an inadequate or faulty power source;

-if the product has been serviced or repaired by any party not expressly authorised by Milner’s to do so;

-if any serial number has been removed or defaced;

-if the product is used outside the mainland of Australia;

-if the product is repossessed under any finance agreement.

STATUTORY RIGHTS
The terms of the warranty set out herein are additional to, and in no way limit, vary or exclude any rights conferred by any conditions or warranties imposed by the provisions of the Trade Practices Act, 1974, and/or any similar fair trade legislation of any state in Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

REQUEST A RETURN
If you would like to make a warranty claim, please contact our Consumer Care Team on 1800 099 012 or email your enquiry to info@vornado.com.au.

Our Consumer Care Team are available to assist with any enquiries from 8:00 am – 4:00 pm (AWST) Monday to Friday, excluding WA public holidays. If your call is answered by an answering machine, all our consultants are busy attending to other inquiries so please leave your name and number (including area code) and a consultant will endeavour to return your call as quickly as possible.

Last Updated: December 8th, 2025